Privacy Policy
Last Updated: 2026
Fenix Carel Ltd ("we," "us," "our," or "Company") operates fenixcareltd.co.uk ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using fenixcareltd.co.uk, you acknowledge that you have read and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We collect information in the following ways:
- Personal Information: Name, email address, phone number, and other contact details you voluntarily provide through forms or inquiries.
- Technical Information: IP address, browser type, operating system, referral source, and pages visited.
- Cookies: Information stored through cookies and similar tracking technologies (see Cookie Policy section).
- Usage Data: Information about how you interact with our Website, including clicks, time spent on pages, and navigation patterns.
- Affiliate Tracking Data: Unique identifiers and referral information to track affiliate commissions and performance.
How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Website and services.
- To conduct analytics and understand user behaviour and preferences.
- To track affiliate performance and calculate commissions accurately.
- To send marketing communications, newsletters, and promotional content (with your consent).
- To comply with legal obligations and respond to lawful requests.
- To detect, prevent, and address fraud, security issues, and technical problems.
- To personalise your experience and deliver relevant content.
Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Required for Website functionality and security.
- Analytical Cookies: Help us understand how visitors use our Website (e.g., Google Analytics).
- Marketing Cookies: Used for affiliate tracking and performance measurement.
- Preference Cookies: Remember your settings and preferences.
You can control and opt-out of cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect Website functionality. For more information about managing cookies, visit www.aboutcookies.org.
Third-Party Links
Our Website contains links to third-party websites, including casino operators, betting platforms, and affiliate partners. We are not responsible for the privacy practices, content, or security of these external websites. When you click on links to third parties (such as Betfred and other betting sites), their privacy policies govern their data collection and use. We encourage you to review their privacy statements before providing any personal information or engaging with their services.
Your Rights
Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right of Rectification: You can request correction of inaccurate or incomplete data.
- Right of Erasure: You can request deletion of your personal data, subject to legal limitations.
- Right to Restrict Processing: You can request that we limit how we use your data.
- Right to Data Portability: You can request your data in a structured, portable format.
- Right to Object: You can object to processing of your data for marketing or profiling purposes.
- Right to Lodge a Complaint: You can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For affiliate tracking data, we typically retain records for up to 7 years to comply with tax and accounting obligations. You may request deletion of your data at any time, subject to legal and contractual obligations.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Website: fenixcareltd.co.uk
We will respond to your inquiry within 30 days of receipt.