Responsible Gaming
Gaming Should Be Entertainment
At Fenix Carel Ltd, we believe that betting and casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please only gamble with money you can afford to lose and set realistic expectations about your chances of winning.
We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gambling.
Age Verification
All our services are restricted to players aged 18 years or over (or the legal gambling age in your jurisdiction, whichever is higher). We take age verification seriously and conduct robust checks during account registration and periodically during your use of our services.
If you are under the legal age to gamble in the UK, please do not access our services. Parents and guardians: if you have concerns about a young person's gambling, please seek support from the organisations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help:
- Chasing Losses: Gambling more to recover money you've lost
- Hiding Gambling: Being secretive about the time or money spent gambling
- Loss of Control: Gambling longer or with more money than intended
- Neglecting Responsibilities: Missing work, family time, or other commitments due to gambling
- Borrowing Money: Asking friends or family for money to gamble, or taking out loans
- Mood Changes: Feeling irritable, anxious, or depressed when unable to gamble
- Escalating Stakes: Needing to bet larger amounts to feel the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Financial Problems: Experiencing debt, unpaid bills, or depleted savings
- Neglecting Health: Poor sleep, stress-related illness, or skipped meals
Self-Help Tools & Features
We provide several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders during your gaming session about time and money spent
- Time-Out: Take a temporary break from your account (hours or days) without fully closing it
- Self-Exclusion: Permanently close your account for a minimum period, restricting your access to our services
- Account History: Review detailed records of your deposits, bets, and winnings to track your activity
To access these tools, visit your account settings or contact our customer support team. We also support the GAMSTOP multi-operator self-exclusion scheme (see below).
Support Organisations & Resources
If you or someone you care about is struggling with problem gambling, help and support are available. Please reach out to one of the following organisations:
United Kingdom
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GamCare – Free, confidential counselling and support
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (freephone, 24/7)
Email: [email protected] -
GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Phone: 0800 197 8992 -
Gamblers Anonymous – Peer support and 12-step programme
Website: www.gamblersanonymous.org.uk
Phone: 020 7384 3040
International Support Services
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Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
Website: www.responsiblegambling.org -
United States: National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537) -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
Problem gambling is treatable. Reaching out for support is a sign of strength, not weakness. Whether you're concerned about yourself or a loved one, please do not hesitate to contact one of the support organisations listed above.
You don't have to face this alone. Help is available 24/7, and all calls and enquiries are confidential.
If you wish to self-exclude from our service immediately, please contact our customer support team or visit your account settings.
Last updated: 2026. Fenix Carel Ltd is committed to responsible gaming. For more information about our policies, please visit our full Terms and Conditions or contact us directly.