Responsible Gaming

Gaming Should Be Entertainment

At Fenix Carel Ltd, we believe that betting and casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please only gamble with money you can afford to lose and set realistic expectations about your chances of winning.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gambling.

Age Verification

All our services are restricted to players aged 18 years or over (or the legal gambling age in your jurisdiction, whichever is higher). We take age verification seriously and conduct robust checks during account registration and periodically during your use of our services.

If you are under the legal age to gamble in the UK, please do not access our services. Parents and guardians: if you have concerns about a young person's gambling, please seek support from the organisations listed below.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help:

Self-Help Tools & Features

We provide several tools to help you maintain control over your gambling:

To access these tools, visit your account settings or contact our customer support team. We also support the GAMSTOP multi-operator self-exclusion scheme (see below).

Support Organisations & Resources

If you or someone you care about is struggling with problem gambling, help and support are available. Please reach out to one of the following organisations:

United Kingdom

International Support Services

If You Need Help

Problem gambling is treatable. Reaching out for support is a sign of strength, not weakness. Whether you're concerned about yourself or a loved one, please do not hesitate to contact one of the support organisations listed above.

You don't have to face this alone. Help is available 24/7, and all calls and enquiries are confidential.

If you wish to self-exclude from our service immediately, please contact our customer support team or visit your account settings.

Last updated: 2026. Fenix Carel Ltd is committed to responsible gaming. For more information about our policies, please visit our full Terms and Conditions or contact us directly.